I have sensitive skin. Can I still use your soap?

While afalcysoapco does not make medical claims to diagnose, cure, treat, or prevent any disease or ailment, many customers with sensitive skin have found our real soap bars to be gentle and soothing compared to conventional products. Afalcysoapco uses both essential and fragrance oils. We use skin-safe fragrances that are clean and free from harmful substances like phthalates or parabens. Before full use, spot test all skin products. Keep it away from eyes and mouth, discontinue use if any irritation occurs, and consult a physician if necessary. If you have any questions about ingredients, feel free to contact us. Please remember that soap is not edible, it is intended for cleaning your external skin surface only and should not be used internally.


Are these soaps only made for hand use?

Our soap bars can be used exactly how you would use any other soap bar! They are skin safe- that means safe for all of your skin; hands & body. Special bars may be made that better align for facial care however all of our soaps will still cleanse and leave your skin feeling great!


Do you use Lye?

Lye is essential for the saponification process that turns fats, oils, and butters into soap. There is no active lye in our soap bars once the saponification process has completed. 


Why should I buy handcrafted soap when I can get a cheaper one at the store?

Unlike commercially made soaps, handcrafted cold process soap retains natural glycerin and avoids harsh synthetic surfactants, making it gentle and nourishing for your skin. Real soap bars cannot be made without the saponification process. Our soaps also offer transparency with its listed ingredients and adds an artistic touch to your daily routine. Additionally, it is always appreciated when small businesses are supported!


When should my order ship?

Under normal operations, orders are typically processed within 3-5 business days. However, during high-demand releases, it may take up to 10 business days for your order to be shipped. We prioritize packing orders quickly and safely.


Can I return soap?

Due to sanitary reasons, we do not accept returns or exchanges under any circumstances. In cases of wrong product sent, defective product, or any mistake on our end, a refund may be requested. Otherwise, all sales are final once shipped. Personal dislike of scent, texture, or design will not qualify for a refund, as scent perception varies among individuals. We do our best to describe scents based on fragrance and essential oils used, along with manufacturers' descriptions. Handmade products may have slight design variations.


How can I pick up locally?

The pickup location is your soap maker’s home, not a storefront. Please be mindful and respectful. If you are local in South Florida, once your order is ready, an email will be sent to you asking for your preferred day and time to meet. To ensure you receive the notification, please double-check that the email you provided at checkout is correct.


How can I order custom orders?

To place a custom soap order with afalcysoapco, kindly reach out through custom order link. We are delighted to offer custom orders tailored to your preferences! However, please keep in mind that the soap-making process requires 4 to 6 weeks for proper curing. If specific ingredients are requested, it may take some additional time for us to source them. To ensure a smooth experience, we kindly ask that you provide a timeframe of at least two-three months in advance when placing custom orders. This allows us ample time to create your customized soaps to perfection. In your order request, please provide as many details as possible, including the type of event for which the soaps will be used, the anticipated event date, the quantity required, and any preferences you have for shape, color, fragrance, and design.

Once we receive your order, we'll be delighted to discuss further details and ensure your satisfaction with the custom order!

If you have any other questions or specific requests, don't hesitate to reach out! Thank you for your understanding and support of our business!

Email: afalcysoapco@gmail.com